Eagle Rocket LLC Fulfillment Policy
Effective Date: March 7, 2025
Last Updated: March 7, 2025
1. Refund Policy
At Eagle Rocket LLC, we strive to provide high-quality digital solutions, including Conversion Rate Optimization (CRO), Business Intelligence (BI), and custom development services. Due to the nature of our digital services, we offer refunds under the following conditions:
- • If a project is canceled before work has begun, a full refund may be issued.
- • If work has commenced, a partial refund may be provided, based on the percentage of work completed.
- • No refunds are available for completed services, except in cases where Eagle Rocket LLC fails to meet the agreed deliverables outlined in the contract.
- • Subscription-based services may be eligible for a pro-rated refund if canceled within the first 14 days of the billing cycle.
To request a refund, please contact us at sales@eaglerocketllc.com with your order details.
2. Shipping or Delivery Policy
Eagle Rocket LLC does not ship physical products. All services, including digital deliverables and software solutions, are provided electronically:
- • Digital files, reports, and deliverables will be sent via email or through a secure client portal.
- • Service completion timelines vary by project and will be outlined in your contract.
- • In case of delays due to unforeseen circumstances, clients will be notified promptly.
If you experience any issues with receiving your digital deliverables, please contact sales@eaglerocketllc.com.
3. Return Policy and Process
Since we provide digital services, returns are not applicable. However, we are committed to ensuring your satisfaction and offer:
- • Project Revisions: If a delivered project does not meet the agreed specifications, we will work with you to revise it accordingly.
- • Service Credits: In certain cases, we may provide service credits for future projects instead of refunds.
For concerns about service quality, reach out to sales@eaglerocketllc.com within 7 days of receiving the deliverable.
4. Cancellation Policy
We understand that business needs can change. Our cancellation policies vary based on the service type:
- • One-Time Services:
- • You may cancel before work begins for a full refund.
- • If work has started, a partial refund may be issued based on the work completed.
Subscription Services:
- • Clients can cancel their subscription at any time through their account portal or by contacting sales@eaglerocketllc.com.
- • If canceled within the first 14 days of a billing cycle, a pro-rated refund may be issued.
- • Cancellations after the 14-day period will apply to the next billing cycle.
If you need to cancel a service, please contact us as soon as possible at sales@eaglerocketllc.com.
5. Contact Information
For any questions about our fulfillment policies, please reach out to us:
Eagle Rocket LLC
📍 5101 Santa Monica Blvd, Ste 8 #754, Los Angeles, CA 90029
📞 +1 (424) 415-1007